Location: Sarajevo, Bosnia and Herzegovina
Application Deadline: April 14, 2023 at 11:59 P.M. CET
About OCCRP:
The Organized Crime and Corruption Reporting Project (OCCRP) is a growing, global nonprofit media organization that is reinventing investigative journalism for the public good. By developing and equipping a global network of investigative journalists and publishing their stories, we expose crime and corruption so the public can hold power to account. We see a future where organized crime and corruption are drastically reduced and democracy is strengthened. Our global team includes editors, researchers, data engineers, security specialists, administrators, technologists, and strategists, each with areas of in-depth expertise. For information about OCCRP please visit www.occrp.org
Position overview:
1-year employment contract, pending a six-month probation period.
OCCRP is looking for an IT Help Desk Assistant to support our growing team. You will be part of our IT Help Desk, responsible for providing front line technical support to staff in Sarajevo and abroad, as well as to our wider network of journalists across Eastern Europe, Central Asia and the world.
We are looking for someone with enthusiasm and willingness to learn. Interest in technology and in providing frictionless customer services are essential. We will provide support and training to get you up to speed. Familiarity with computer systems, mobile devices and other tech products is a plus.
What you get by joining OCCRP
Opportunity to work with people from around the world and exposure to new cultures.
Chance to grow and learn, and be supported in your career.
Flexible working hours.
Responsibilities:
- Research and identify solutions to software and hardware issues in a timely and accurate way.
- Diagnose and troubleshoot technical issues by asking pointed questions to understand the root cause of the problem quickly.
- Talk through a series of actions face-to-face, via phone, email or chat until they’ve solved a technical issue. Share effective workarounds with team members.
- Help to develop internal resources and documentation and seek out feedback.
- Properly escalate unresolved issues as appropriate.
- Conduct internal training for new staff.
- Ensure all issues are properly logged and completed.
Qualifications and Skills
Required:
- Either BiH citizenship or the right to reside and work in BiH.
- Candidates must live within one hour’s commute from central Sarajevo.
- Strong English language skills, both written and verbal.
- Passion for communicating across cultures and working with people.
- Ability to remain calm when working in a stressful environment.
- Enthusiasm and willingness to learn.
- Excellent communication and problem-solving skills.
- An interest in investigative journalism, news, and current affairs and OCCRP’s mission.
- Ability to take the initiative and multi-task.
Desirable:
- Previous experience with helpdesk tasks and user support.
- Knowledge of managing MacOS devices.
- Ability to diagnose and troubleshoot basic technical issues.
- Strong sense of information security and best practices.
- Ability to provide step-by-step technical help, both written and verbal.
- An understanding of one more international language.
- Availability to work in flexible work hours.
To Apply:
To apply, please email resume and a cover letter explaining why you want this job and why you are a good fit for the role and to jobs(at)occrp.org
As this is an entry-level role, and many candidates do not have extensive work experience, the cover letter is especially important. We will not consider applications that do not have a comprehensive cover letter.
All applications must be submitted in English. Incomplete applications will not be considered. Whilst we have internal goals to reply to unsuccessful candidates, we regret that the high number of applicants greatly exceeds our capacity to respond to each person. We apologize that we will not be able to reply to any unsuccessful applicants.
As an equal opportunity employer, OCCRP values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We offer competitive compensation and benefits and encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon race, religion, color, national origin, sex, medical conditions, family status, sexual orientation, gender identity, gender expression, age, disability, genetic information, or any other legally protected characteristics. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process, please contact hr(at)occrp.org
