Operations Manager – Udruženje mreža za izgradnju mira

Organization:                           Fondacija Krila nade / Foundation Wings of Hope

Location:                                 Sarajevo, Bosnia and Herzegovina

Application Deadline: 31 July 2023

Contact:                                   info@wings-of-hope.ba

Organisation Description

Wings of Hope is a non-profit, grassroots organisation whose mission is to help the most vulnerable members of society, who are falling through the cracks of the system in Bosnia and Herzegovina, to protect their human rights, and to empower them to recover their dignity and to become active members of society.

Wings of Hope’s dedication goes towards the social inclusion and strengthening of women, children, youth and other vulnerable groups by promoting and protecting human rights, mental health and support in education. Professionals at the foundation have developed a holistic model of psychosocial support that integrates different professionals like social workers, psychologists, lawyers.

Position Description

The Operations Manager will be a key part of the organization and will help to implement the vision of the Executive Director and Leadership Team, as directed by the Board of Directors. The OM will oversee the day-to-day operations of the organization, including management of the office, human resources, finances, and grants, including analysis and improvement of organizational processes to improve quality, productivity and efficiency. This position reports to the Executive Director. The Operations Manager will actively participate in sustaining the healthy and active team culture and work environment, actively support the hiring process, support various daily and weekly operational tasks and projects for both internal and external-facing relationships.


Office Administration:

  • Responsible for general email inbox/inquiries to ensure timely responses and follow up by appropriate staff, as needed.
  • Supports the Executive Director with operationalizing internal meetings to include: scheduling, creating agendas, and minute taking.
  • Manages the internal office calendar.
  • As directed, help to develop, implement, and review operational policies and procedures.
  • Assist with development, implementation, and tracking of annual employee work plans.
  • Ensure all legal and regulatory documents are filed and monitor compliance thereof.
  • Manage the maintenance of the physical facilities and related third party vendors for overhead costs (e.g., rent, utilities, security).

Human Resources:

  • Coordinate the hiring process including job postings, screening of resumes, organizing candidate interviews, and new hire on-boarding.
  • Oversee employee contracts and service contracts, administration of performance evaluations and disciplinary procedures as necessary.
  • Promote an office culture that supports a positive team environment.  Collegial, reflective, and respectful.

Financial Management/Fund Development

  • Oversee accounting: supervise bookkeeper; ensure adherence to accounting policies and practices; and coordinate and support preparation of annual audit with accounting firm.
  • Supervise preparation of financial reports and create additional reports as needed for grants, projects, and Board meetings.
  • Prepare annual budget in coordination with ED and staff.
  • Present all relevant financial data for approval to ED and Board.
  • Gather content for Interim and Annual Reports; work with other staff on creation.
  • Working with ED, help prepare materials for Board Meetings and act as staff liaison to relevant board committees.
  • Lead administrative aspects of individual giving, corporate giving and grant management including donor research, data management, donor communications, preproposal and grant application development, tracking and reporting.
  • Assist with implementation and management of annual fundraising plan.


The successful candidate for the position of Operations Manager will have the following qualifications:

  • Minimum of a Bachelor’s Degree in a social science and 2 years professional experience in a non-profit/related position.
  • Demonstrated experience in organizational/resource development, personnel management, and financial/budget administration.
  • Highly organized with attention to detail; patience; ability to work independently and coordinate multiple, diverse projects, set realistic deadlines, and manage a timeline.
  • Strong interpersonal skills.
  • Bring a customer service mindset to both internal and external relationships, building and nurturing rapport and trust, and placing high value on relational skills.
  • Help promote an organizational culture that encourages top performance and high morale.
  • A self-starter able to operate both independently and collaboratively, balancing independent judgement and decision-making with seeking clarification, collaboration and following existing processes when needed and available.
  • Prioritization skills and ability to work according to the organization’s needs.
  • Embodies personal qualities of integrity and credibility. Maintains confidentiality.
  • Advanced proficiency with Microsoft Office Suite and Google Drive required.
  • Excellent written and verbal skills in both BHS and English.
  • Willingness to learn and grow with the organization.
  • Strong commitment to the mission and vision of Wings of Hope.

How to Apply:

Please submit your CV with relevant skills and experience to info@wings-of-hope.ba by 31 July 2023. Qualified candidates will be invited to interview.

If you have any questions related to the position or application process, please contact us at info@wings-of-hope.ba.

Izvor: www.wings-of-hope.ba


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