Position: MEAL Manager / full-time
Starting date: ASAP
Duration: 12 months with possibility of extension (including 6 months probation period)
Country Programme: Bosnia and Herzegovina (BiH) Bosnia and Western Balkans (WB)
Base: Mostar
Line Manager: Country Director/ Regional Representative for Western Balkans
Line Managing: MEAL Team
Please note his position is open for citizens of BiH or those with valid work permits.
About PIN in BiH and Western Balkans:
People in Need (PIN) has been operating in the Western Balkans since 1992 in response to the 1992-1995 Bosnian war. After the outbreak of the war, People in Need sent humanitarian workers and supplies into the country to provide immediate and emergency relief to those affected by the conflict in BiH as well as in Kosovo in 1998.
The PIN representative office is located in Sarajevo. PIN also has offices in Mostar, Belgrade, and Pristina. The total volume of the current programs is more than three million USD annually, funded by EU, CSSF/FCDO, CzDA, and other donors.
In the last two decades, PIN implemented projects supporting climate resilience and citizen engagement and minorities rights in the areas of waste management, circular economy, social inclusion, employment and inclusive education.
More information is available on PIN’s website www.peopleinneed.net.
About the role:
Under the strategic guidance of the Regional Representative, the position is responsible for the overall coordination of all MEAL related processes and activities across PIN’s Country Programme in BiH and WB; lead the MEAL department in developing quality MEAL related deliverables in compliance with donors’ guidelines and PIN’s internal guidelines. The lead role and responsibilities in MEAL will be performed in close collaboration with the Head of Programs, Project Directors, Technical Leads, Grants and Project Managers, Desk Officer and HQ-based advisors, in particularly with Programme Quality Advisor.
As Project Mostar is one of the UK’s flagship programs in BiH and wider Western Balkans, it is most critical that the MEAL Manager provides timely support and guidance to the Project consortium and donor. Project Mostar, led by the consortium lead PIN, is a significant initiative aimed at reducing the prevalence of fear and increasing positive attitudes towards the city and its residents. To ensure the project’s success, the consortium has recognized the critical role of Monitoring, Evaluation, Accountability, and Learning (MEAL) in achieving its objectives.
The MEAL Manager will provide critical support to monitor and evaluate the project’s progress, identify any challenges and shortcomings, and provide feedback to improve the project’s effectiveness. Through regular monitoring, the consortium can identify any deviations from the original plan and take corrective measures promptly. Evaluation allows the consortium to assess the impact of the project and its success in achieving its objectives.
Moreover, the MEAL Manager will support the consortium in being accountable to its stakeholders, including the citizens of Mostar and its surroundings, by ensuring transparency and providing evidence-based results.
Lead the monitoring, evaluation duties and assist-in in accountability and learning processes at the Country Programme:
- Lead implementation of the ethical principles in all MEAL processes at the Country Program.
- Lead M&E coordination for the entire Mostar Project consortium.
- Provide timely support and guidance to all projects related to MEAL, particularly the Mostar Project.
- Draft and regularly update MEAL workplans and data collection plans at the Country Programme. Agree workplan with stakeholders across the organisation (Country Programme and HQ).
- Support Country Director, Project Director, Head of Programs, and program/project teams in developing accountability mechanisms, including the Community Feedback and Response Mechanism (CFRM) and assist in analysis.
- Support project teams in developing quality standards for all key program interventions to strengthen the compliance and quality aspects.
- Promote and strengthen the understanding of the importance of MEAL within the organization.
Ensure technical, programmatic or strategic consultancy in MEAL assignments to the program personnel at the Country Programme:
- Set up an adequate monitoring and evaluation system applicable for the whole Country Programme and particular projects and draft M&E plan for each and every project according to PIN QSC in regards to MEAL.
- Provide MEAL related inputs to project proposal, review the logframe/Theory of Change (ToC) and the logic of intervention. Review project budget to ensure implementation of adequate high-quality monitoring.
- Plan, prepare, organise and conduct monitoring and evaluation activities for all projects (including and where relevant routine/random monitoring activities, baseline and end-line studies, Post Distribution and Post Intervention Monitoring, mid-term and post-project evaluation etc.) and provide support to external evaluators as required.
- Ensure implementation of high-quality MEAL process and ensure delivery of adequate MEAL products at the Country Programme.
- Analyse existing monitoring and evaluation tools and generate new ones if need arises.
- Manage and supervise MEAL team at the Country Programme to ensure they deliver on all internal and external MEAL requirements in a timely manner and with high quality information.
- Support in beneficiary verification and assist in preparing tools for data collection; when relevant collect data and process it.
- Help design and review data collection/tracking tools/formats/databases to ensure data quality, reliability and consistency throughout project implementation. Support project teams in implementing innovative solutions and assist in setting it up, e.g. Humansis (Beneficiary Management System).
- Implement electronic, mobile data collection systems in MEAL processes.
- Conduct data and feedback analysis, secondary sources overview when adequate and prepare adequate reports.
- Support project staff in needs assessments studies; assist in designing the tools for needs assessment and support in carrying out quantitative data collection exercises.
Support internal learning, capacity building and facilitate quality improvement in relation to domain of MEAL:
- Carry out or assist in trainings, learning events in regards to MEAL and contribute to MEAL team members capacity development, including trainings for enumerators and MEAL officers.
- Share knowledge and experience in MEAL and program-related knowledge based on MEAL activity.
- Promote internal learning via sharing findings from MEAL activities and reflection on lessons learned related to MEAL domain. Help in adapting them and tracking recommendations from PIM, PDM, other monitoring activities, evaluation for future learning processes, usage and improvements.
Establish appropriate MEAL structures; verify, consult, participate and assist in establishing the division of roles at the Country Programme in BiH and Western Balkans between MEAL and other staff. Lead the MEAL processes and manage staff in tasks related to MEAL:
- Review existing structure dedicated to MEAL; set objectives for the employees; assess the workload and performance of MEAL employees.
- Facilitate recruitment of staff dedicated for MEAL processes.
- Update job description of MEAL staff and in cooperation and support of Head of Programs and Project Director ensure division of roles between MEAL personnel and other staff.
- Contribute to proposal writing to ensure resources for MEAL tasks/processes, including the relevant budgeting of MEAL necessary costs.
- Carry out other duties assigned by direct supervisor.
Other
Accountability and Safeguarding including Prevention of Sexual Exploitation, Abuse and Harassment (SEAH):
- Carry out the duties in accordance with the PIN Code of Conduct and Key
policies
- Participates in training and awareness raising (CoC and KP, Safeguarding, etc.).
- Contributes to a fulfilling and protective environment.
- Implement Safeguarding measures throughout the project cycle.
- Conduct a risk analysis related to Sexual Exploitation and Abuse and Sexual Harassment (SEAH) and Child protection at the project/program level and develop a mitigation plan accordingly.
Suitable candidates for this position should possess:
- Minimum 5 years of management and/or MEAL experience in development context.
- Bachelors (Masters preferred) degree is social science or any related field.
- Experience of working within a humanitarian and/or development organization (NGO); experience of working with international NGO is highly desired.
- Experience designing and implementing MEAL systems for programs funded by different donors.
- Excellent interpersonal and communication skills, including fluent spoken and written Bosnian/Croatian/Serbian and English.
- Capability to provide planning, leadership, direction to the team.
- High ethical standards and ability to endorse principals of confidentiality.
- Commitment to and understanding of PIN’s aims, values and principles.
- Working environment in a well-established and growing humanitarian and development organization
- Salary and benefits according to PIN BiH Salary Scale and HR policies
- 25 days of paid leave annually
- Accident and travel insurance and free medical helpdesk
- E-learning courses, webinars, training possibilities
Are you interested in this position? Send us your CV and short cover letter in English via this application form. Please note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled.
People in Need is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct and committed to promoting the welfare of children and adults with whom People in Need engages /is in contact with. People in Need expects all staff to perform job duties and responsibilities in accordance with People in Need Code of Conduct and Key Policies (available at: https://www.peopleinneed.net/key-policies-4142gp). People in Need Staff will undertake the appropriate level of training.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks.
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
